Return & Refund Policy
Last Updated: 25 May 2026
At Highlight Products, customer satisfaction is our priority.
1. Return Eligibility
You may request a return if:
- The product is damaged
- The wrong item was delivered
- The item has a manufacturing defect
To qualify:
- The request must be made within 7 days of delivery.
- Product must be unused and in original packaging.
2. Non-Returnable Items
We do not accept returns for:
- Used products
- Physically damaged items caused by customer misuse
- Products without original packaging
- Change of mind after use
3. Refund Process
Once your return is approved:
- Refunds may take 5–10 business days
- Refunds will be issued through the original payment method or bank transfer
4. Exchange Policy
If your product is defective or damaged, we may offer:
- Replacement
- Exchange
- Partial/full refund
depending on the issue.
5. Return Shipping
Customers may be required to cover return shipping charges unless the issue was caused by our mistake.
6. Contact for Returns
We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
For return requests, contact us:
Email: contact@highlightproducts.store
Phone: +92 311 5077482